Privacy Policy
Last updated: August 2025. Your privacy matters to us.
1. Introduction
ALCOIN ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. By using ALCOIN, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you register an account, we collect your full name, email address, phone number, and username. During account activation and withdrawals, we may collect your bank name, bank account number, and bank account name. This information is necessary to provide our services and process transactions.
2.2 Usage Data
We automatically collect information about your interactions with the platform, including pages visited, features used, ad views completed, tasks completed, trades placed, and the dates and times of these activities. This data helps us improve our services and personalize your experience.
2.3 Device Information
We may collect device-specific information such as your IP address, browser type, operating system, device model, and screen resolution for security and analytics purposes.
3. How We Use Your Information
- To create and manage your account
- To process activation codes and deposit redemptions
- To credit rewards, task earnings, and trading profits to your wallets
- To process withdrawal requests and send payments to your bank account
- To track referrals and credit referral bonuses
- To send you notifications about your account activity
- To detect and prevent fraud, abuse, and security threats
- To improve our platform and develop new features
- To comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the platform (such as payment processors), but only to the extent necessary for them to perform their services. We may also disclose information if required by law or to protect the rights and safety of ALCOIN, our users, or the public.
5. Advertising
ALCOIN displays third-party advertisements through partners such as Google AdSense and other ad networks. These advertising partners may use cookies and similar technologies to serve ads based on your browsing activity. Please refer to the respective privacy policies of these advertising partners for more information about their data practices. You may opt out of personalized advertising through your device settings or the ad network's opt-out page.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure authentication through Clerk, and restricted access to user data. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us through our Contact page.
9. Cookies
ALCOIN uses cookies and similar tracking technologies for authentication, session management, and analytics. Essential cookies are required for the platform to function properly. You can manage your cookie preferences through your browser settings, but disabling essential cookies may affect your ability to use the platform.
10. Children's Privacy
ALCOIN is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes through the platform or by email. The updated policy will be effective immediately upon posting. Your continued use of ALCOIN after any changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please visit our Contact page.